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In recent months, we’ve witnessed two impressive instances of technological advancements:
Both Philadelphia and L.A. faced bridge collapses on their major highways. Surprisingly, instead of enduring lengthy repair times, both bridges were up and running in just a few weeks. What made this possible was a refreshing shift in approach—various agencies put aside their usual squabbles over goals and methods and focused on speed and quality. This collaboration led to the implementation of new methods and processes.
Similarly, amidst the tragedies of mass shootings, there has been progress in handling such events more effectively. The scathing report from the Justice Department on the Evolve Texas shooting indicates a growing recognition and demand for proper techniques. Key strategies in dealing with these shootings appear to be clear: authority, training, speed, and coordination among agencies. Although we haven’t yet figured out how to prevent them entirely, we’re making strides in responding more efficiently.
Both of these examples underscore the value of the proverb “it takes a village” when it comes to improving decision-making and outcomes. Another pertinent adage is “the chain is only as strong as its weakest link,” emphasizing the importance of addressing vulnerabilities.
Despite these seemingly obvious recommendations, they are often overlooked. Too frequently, we pursue simplistic solutions without fully understanding the complexity of the problems. For instance, proposals aimed at improving education or alleviating poverty often fail to consider the broader context. Enhancing education, for example, may prove ineffective if children are grappling with hunger, homelessness, or lack of support.
Here are some key considerations for fostering a collaborative approach:
View the whole issue and team: Just as in football, where quarterbacks are essential but dependent on the entire team, organizations should recognize the interdependence of different functions. Focusing solely on product and marketing without addressing logistics or customer service can lead to failures, as evidenced by the Boeing 737 Max situation.
Identify and remove bottlenecks: Streamlining processes and activities can enhance efficiency. Companies like Amazon have excelled in this area, significantly improving customer satisfaction through innovations like one-day shipping. Identifying and addressing bottlenecks through changes in procedures and technology can yield substantial improvements. Self-checkout, automatic tolls, and developing apps are just some examples of how this can be implemented.
Balance risk and opportunity: Fear of risk often hampers efforts to pursue promising opportunities. Sports teams are increasingly embracing risk by taking more three-point shots, stealing more bases, and going for it more on fourth down. Outsourcing can be an effective tool to find great resources, speed development, manage fluctuations and increase effectiveness. Businesses can similarly benefit from taking calculated risks to capitalize on opportunities. Additionally, effective management of liabilities, such as costs and inventory, is crucial for long-term success. For example, developing more common parts, stocking components, and focusing on high volume items can increase efficiency and reduce lead times.
Don’t ignore outlying opportunities and people. Optimizing resources, such as expert personnel in medical teams, can significantly enhance effectiveness. For example, head surgical nurses are critical to provide and manage processes, prep and recovery. Similarly, focusing on high-value customers rather than pursuing a broad market can maximize profits for businesses. For example, banks are focusing more on high wealth individuals which provide the most profits than diverse groups with little potential.
Incorporate change in your programs. Change is happening faster and is more volatile and diverse than in the past. Some examples include museums that have recently been directed to not show Native American exhibits unless they are properly approved and owned, resulting in shutting down many of those exhibits. Women’s rights and demographics are all causing dramatic changes as well. In another example, my granddaughter takes four courses via Zoom at an excellent university. Some professors have adapted to this well by developing new and creative programs. Others just put up a boring lecture in front of a few hundred students. Another example is the world’s largest cruise ship holding over 4000 passengers and 40 restaurants just began its first voyage. And organizations are still developing emotional solutions to work at home rather than understanding strengths and weaknesses and maximizing appropriate solutions. Whether it’s adjusting to new regulations or embracing innovative technologies, organizations must be agile and proactive in responding to change.
Address the weakest link: Pay attention to the viability and profitability of markets and initiatives. Understand the root causes of failures, such as the decline in IPOs. As a result of this, many investment bankers, analysts, real estate developers and lawyers are unemployed or underemployed. On that, it’s important to focus on sustainable growth strategies rather than short-term gains.
Manage exceptional people and solutions better. The University of Iowa women’s basketball team is energizing the game because of the excellence of their star player. While they focus on maximizing her skills, they also incorporate the team, and she is one of the team leaders in assists and rebounds. Michael Jordan is famous for passing the ball to a teammate in an NBA final when he was guarded by multiple defenders. In business we can get too dependent on a simple tactic in devolving competitive strategies. For instance, even though pricing is more complex than we generally acknowledge, there are other factors like service, speed, and in-stocks than can make pricing irrelevant.
In conclusion, while analytics and problem-solving are essential, fostering teamwork and addressing weaknesses are equally critical for organizational success. Remember, it takes a village. By considering alternative approaches, measuring outcomes, and embracing change, organizations can enhance their effectiveness and adaptability in an ever-evolving landscape. This includes incorporating new approaches, intuition and out of the box solutions.
Related: Culture is Critical for Success