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Have you ever been in a client meeting where you hesitated to say “I don’t know,” so you gave a half-baked answer that you wished you hadn’t?
In reality, being unsure can be a strength — when channeled effectively.
Learn how with Matt Halloran and guest Maggie Jackson, author of a new book, “Uncertain: The Wisdom and Wonder of Being Unsure.” They explore how embracing uncertainty can add a new layer of trust and connection to your client conversations and improve your learning, listening, and adaptability to change.
Matt and Maggie discuss:
- The science behind uncertainty and its benefits in decision-making
- How to effectively communicate uncertainty without compromising confidence (your words matter!)
- Simple ways to increase your tolerance for uncertainty and build resilience
- Re-defining the word “expert” to foster deeper client relationships
“First, uncertainty is a spur. It wakes you up. Think of it as good stress that’ll change your whole outlook on the world. Second, think of it as a space of possibilities.” ~Maggie Jackson