If something takes longer to do than it should, you:
This is why contact segmentation, business servicing modeling, and tech integrations are the 3 must-have’s. We guarantee that you will see your client base dwindle, staff not living up to your expectations, and profitability declining if you don’t have all three.
So let us share a few examples to help you understand WHY these are must-have’s.
1: Without contact segmentation, it will take your staff 10x as long to:
2: Without certain tech and integration, it will take your staff 20x as long to:
3: Without a business servicing model, it will take 20x as long for:
We live in a world where 24/7 internet access gives all of us the ability to view information when we want to, where people worry more and usually at times when you are not accessible, and in a world of noise and too much information. To retain your business, clients, and staff attention and loyalty, you must clarity what you do, who you do it for, and how you do it without wasting time, money, and effort.
To get you started with this process, we offer a client servicing segmentation worksheet , on our DIY page, to better define your client segments and business servicing model.
We hope this gives you clarity on the WHY and WHAT to retain your business, clients, and staff.
Seeking operational excellence? Drop us a line by connecting HERE