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We can learn much from all media types regarding the best communication styles. Watching the newscasters speak with individuals reveals much to learn from the use of tones of voice, facial expressions, body language, and chosen words. The next time you tune in, consider what stands out the most, either poorly or well, that has you recalling the conversation down the road.
These interactions are critical for moving forward and making a respected impact with clientele for business growth. The next time you watch a movie, television show, or the news, carefully observe what you like and dislike, plus answer the question, ‘Why?’ to realize better communication skills to embrace moving forward. Our blog offers insights on how to make a respected impact on clientele for business growth.
Make A Respected Impact with Clientele
Long ago, Aretha Franklin sang the memorable lyrics, “All I Want Is A Little Respect.” One line is repeated: ‘R-E-S-P-E-C-T – what it means to me…’ I fully related and listened to the lyrics repeatedly.
During my time in sales, I heard representatives in the office belittling their competitors. This had a negative outcome, and their monthly sales numbers were low. Belittling another doesn’t make you appear superior; it has the opposite effect, encouraging calls to the person’s competitor.
Your Persona Almost Predicts Your Outcome
When in the company of others, observe their customary practices, specifically those you admire and those you find annoying. Your job is to come across as inviting, and it’s critical to adapt those habits complementary to your personality into your routine.
Communication Suggestions
It is up to each of us to model who we are via our communications. No two people are alike, but we are more likely to connect with similar-minded people by being concise, consistent, and of service to others. The following list conveys one’s personality and whether to build a relationship upfront before considering potentially doing business together.
- Integrity is front and center.
People need to be able to trust you before they are willing to conduct business with you. - Speak with clarity.
Doubt cannot exist should you expect to build client relationships. Clarity in all regards is critical. - Awareness of pitfalls; continuous learning.
Training or self-learning is vital for moving forward upon realizing the need to know more. - Accountability.
It’s critical to admit errors or a lack of knowledge and then take steps to learn what is missing from your natural talent pool. - Consistency.
People identify you by what you say and do; inconsistencies will turn them away. - Learn from errors.
The only way to improve efforts is to commit to ongoing learning and leap forward. - Admitting mistakes vs excuses
People admire honesty and often will give you a second chance; excuses rarely fly. - Building trust.
Trust on any level will make or break your ability to conduct business; it’s critical to be trustworthy to be on top of your game. - Pay strict attention to the people who join specific groups.
It is critical to find like-minded networks and connect with suitable collaborative types. Ensure that those with whom you connect have your best interest for reciprocity.
Monitoring results in all aspects is critical to recognizing where improvements may occur. Making a total commitment to yourself to grow in as many aspects as possible while serving clientele and community will contribute significantly to the person you want to become and, ultimately, your legacy.
Verbiage Stands Out
We cannot take back our words, so being precise and respectful is critical even while delivering undesirable news. The better examples are movie lines and statements from individuals who positively impacted society long ago.
Albert Einstein ‘imagination is more important than knowledge.’
Conclusion: Make A Respected Impact with Clientele
A lack of preparedness before meeting with another will only invite hurtful responses. Being familiar with what a prospect needs, wants, and desires is critical. Most of all, delivering upon promises or ignoring them will make or break an effort and, eventually, a business. Consistency, truthfulness, and preparedness are critical differentiators for business success.
Related: 5 Key Indicators of a Thriving Business and Sustainable Growth