I'm terrible at remembering phone numbers.By the time I've reached the sixth or seventh number, I've forgotten the area code.I'll be honest - the only other persons' phone number I know is my wife's, and I think that's because I knew it before the age of the smartphone.If we each had to remember each of our friends, family, and colleagues numbers in our heads, I sometimes wonder if the communications revolution would have happened at all.(I'll leave you to decide whether that's not a bad thing)Thing is when it comes to workflow, a lot of businesses approach managing client work , on-boarding, implementation, follow up and all of these task-driven deliverables the same way; with a vague manual system which ultimately relies on a combination of good memories, post-it notes and the odd dash of tech.Related: Your Inbox Is NOT Your Friend