In our every day life we ask favors of others, and for most this is routine.
But for some reason, businesspeople and job seekers appear to freeze up when their need arises. The main problem is the fear of being seen in a less than favorable light.
On the other side of the table, problems arise when companies request an RFP or an entrepreneur requests a ballpark estimate for services. Many service providers are known to make their process difficult on a number of levels. This dissuades the requesting party from selecting that supplier.
My Story
This week, I had reason to request estimates from people providing one particular service. Upon receipt of some of the messages, my advice of “Make it easy for the client to say yes!” immediately came to mind.
Responses received:
No doubt you can guess which service provider I chose!
Your Story
It would be rare for anyone to win 100% of the business for which they compete. The best learning lessons come to those willing to examine their own lost business. Review how you presented your story, answered the prospects’ questions, and how the information requested was delivered. Then answer these questions:
Given recognition of which supplier I selected, think about all you do. What might be changed in the future to earn improved results? Remember, the initial interactions provide insight as to the customer service experience one might expect after the sale is made.